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Feb 21, 2017, 2:28 AM
4 Posts

User mail auto move to Trash

  • Category: Mail
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator,End User
  • Tags:
  • Replies: 5

Hi All,

 

I got one user where their mail new mail will come to inbox and move to trash folder. I checked there is empty mail rules. How can I find which part is causing this problem?

 

Thanks in advance~ :)

Feb 21, 2017, 5:59 AM
4 Posts

I still dont get it where to find  "Calendar Profile" as stated in link you give. I already open notespeek and user database

Feb 21, 2017, 5:18 PM
196 Posts
What to look for in the mail rules

In Notespeek, the CalendarProfile would be found under Profiles as calendarprofile.  You will see $FilterFormula, $FilterFormulaCount, and $FilterFormula_0, etc. A rule that says not to accept the message if the following conditions are met will look like this: 

name    "$FilterFormula_7"
type    Formula
class    Formula
flags    Summary
length    230
value    {CondSender_C := @LowerCase( @Name([Abbreviate]; @Unique( From:Principal:SMTPOrigi}
    {nator ) ) ) ; @If(( ( @Contains( CondSender_C ;"uce@spam.com")) ) ; }
    {(@Do((@DeleteDocument))); "" )}

The above says that if mail is received from uce@spam.com, delete the message. 

While NotesPeek doesn't provide a means to remove the hidden rule, it is useful for confirming whether there are one or more rules that may be acting on messages. IBM provides a tool that, among other things, can remove mail rules selectively. It also has a section for removing profiles such as the Calendar Profile. A link to this tool is available here:  http://www-01.ibm.com/support/docview.wss?uid=swg21459332

 

Feb 22, 2017, 12:51 AM
4 Posts

I got this value for my filter formula.

name    "$FilterFormula"
type    Formula
class    Formula
flags    Summary
length    20
value    {@false}

The user currently got one active rule which name "$FilterFormula_1" and user "$FilterFormulaCount" as shown below

 

name    "$FilterFormulaCount"
type    Text
class    Text
flags    Summary
length    1
value    2

 

Feb 22, 2017, 8:58 PM
196 Posts
I suggest removing the CalendarProfile

If every rule is accounted for, that is, you see one visible rule, then I would try removing the CalendarProfile.  I would make screenshots of the user's current settings shown under Calendar Preferences so that the choices can be recreated later.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal